[ PRESS RELEASE ] : NESTLÉ CAMEROUN WINS BEST CONSUMER LISTENING PRIZE AT THE FOCACO AWARDS 2025

Nestlé Cameroun has been awarded the 2025 Best Consumer Listening Prize at the FOCACO Awards, organized last Friday by the Cameroon Consumers Foundation in Douala.

This recognition rewards Nestlé Cameroun’s consistent commitment to building a lasting relationship of trust with consumers, based on active listening, open dialogue, and the continuous consideration of their expectations.

“This award is a strong recognition of the trust our consumers place in us every day. It encourages us to continue listening to their expectations and to spare no effort in providing them with safe and quality nutritional solutions” said Mr. Aboubacar Coulibaly, Managing Director of Nestlé Cameroun.

Listening to consumers is a core pillar of Nestlé Cameroun’s engagement. Through a toll‑free number (8545) displayed on all product packaging, as well as a dedicated WhatsApp channel (+237 650 75 86 25), the company promotes direct, accessible, and ongoing dialogue with consumers. These channels are supported by a structured end‑to‑end complaints management system, ensuring rigorous handling and follow‑up of consumer concerns.

On the occasion of this recognition, Nestlé Cameroun extends its sincere thanks to all its employees, whose daily commitment helps deliver a consumer experience true to the promise of “Good food, Good life”.

True to its purpose, Nestlé Cameroun unlocks the power of food and beverages to enhance quality of life for everyone, today and for generations to come.